Return Policy

Due to the custom nature of limited edition fine art:

Limited Edition Prints:
All sales final (no returns or exchanges)

Open Edition Prints:
14-day return period if print is in original condition

Custom Commissions:
No returns (collaborative selection process ensures satisfaction)

Damaged or Defective Work: Full replacement or refund within 48 hours of delivery

Return Process for Open Editions

Eligible for Return:

• Open edition prints only
• Within 14 days of delivery
• In original condition
• Unopened, undamaged packaging

Not Eligible for Return:

• Limited edition prints (all sales final)
• Custom commissions
• Prints damaged due to improper handling
• Framed pieces (custom framing is non-returnable)

How to Return:

1. Contact us within 14 days of delivery:
   Email mallory@mallorybrooksphotography.com with your order number
   
   
2. Receive return authorization:
   You'll receive return shipping instructions and authorization
   
   
3. Ship the item back:
   Package carefully in original materials
   Ship via trackable, insured method
   
   
4. Refund processed:
   Once we receive and inspect the returned item, your refund will be processed within 5-7 business days
   

Return Shipping Costs: Customer is responsible for return shipping costs unless the return is due to an error on our part.

Exchanges

Open Edition Prints:
Can be exchanged within 14 days if in original condition. Customer pays shipping both directions.

Limited Editions and Custom Work:
Cannot be exchanged due to their exclusive nature.

Exchange Process:

1. Contact us within 14 days
2. Return original item following return process above
3. Place new order for desired piece
4. Customer covers return shipping + new order shipping